Refund policy
Return & Refund Policy
We want you to be satisfied with your purchase. If you are not completely happy, you may request a return within 14 days of receiving your order.
Return Eligibility
To qualify for a return:
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The item must be unused, in original packaging, and in resalable condition.
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Proof of purchase is required.
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For hygiene and safety reasons, products that have been used or opened may not be eligible for return unless faulty.
Non-Returnable Items
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Used products
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Opened accessories or consumables
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Items damaged due to misuse or improper handling
Faulty or Damaged Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos and order details.
Refund Process
Once your return is received and inspected, approved refunds will be issued to the original payment method within 5–10 business days.
- 14-day withdrawal window — customers have 14 days to notify you they want to return or cancel
- Return-after-notice timing — customers must send the goods back within 14 days of notifying you
- Refund timing — when you'll issue the refund (EU law requires within 14 days of receiving the return)
- Standard outbound shipping — you must refund the original standard delivery cost (you don't have to refund premium/express upgrades)
- Return shipping responsibility — clarify who pays for return postage
- Exemptions — any product categories excluded from the right of withdrawal (e.g. personalised items, sealed hygiene goods)
- How to start a request — direct customers to: https://account.jetinject.com
Important Notice
JetInject products are consumer technology devices. Customers are responsible for proper and safe use according to provided instructions.
For return requests, contact: support@jetinject.com